OUR POLICIES

Shipping
We ship primarily by USPS – First Class, Priority, Priority Express or Registered Mail. Our shipping charge includes the cost of insuring the package for its full value. No other additional packaging or service fees are added.  No restocking fee. We do NOT ship internationally at this time. Please do not place an order if outside of the US and pay via Paypal as your payment will be returned minus Paypal’s non-refundable 2.9% fee. If you would like to see if an exception can be made, please email us at info@oldwestgold.com.

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Returns
OWG offers a 5-day return privilege for most purchases. We accept returns for credit or refund of the full purchase amount, not including shipping charges, for any reason providing:

• The items returned are postmarked within seven days of receipt.
• The item has not been removed from its original holder, plastic flip, or other casing.
• Neither the item nor its holder has been tampered with or damaged.

You MUST obtain an RMA # PRIOR to your return.  When returning items, please package securely AND insure for full value. We cannot assume responsibility for items lost or damaged in delivery. Upon receipt of the return, all refunds will be issued promptly. Returns made with Paypal payments will be refunded minus the non-refundable Paypal fee of 2.9%. This is Paypal’s policy and not ours.

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FORMS OF PAYMENTS:
PAYPAL, Checks, and Money Orders. All payments must clear prior to shipping. ONLY US Postal Money Orders are accepted, with no exceptions. Checks and MO’s may take up to 10 business days to clear. Paypal payments must be made with a Paypal confirmed address and will only be shipped to the registered Paypal address.

Send Payments and Returns to:
Christopher Terry
P.O. Box 2745
Whitehouse, OH 43571-2745